The rules of engagement. Please read these terms carefully before using TribeMap.
These Terms of Service ("Terms") govern your access to and use of the TribeMap platform, website, and related services (collectively, the "Service") provided by TribeMap Ltd, a company registered in England and Wales ("TribeMap", "we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
To use the Service, you must create an Account. You agree to provide accurate, complete, and current information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
You must notify us immediately at hello@tribemap.ai if you become aware of any unauthorised use of your Account.
The Service is offered under various subscription tiers as described on our Pricing page. Each plan provides different levels of AI intelligence, session capacity, and data source access.
Subscriptions are billed monthly in advance. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until you cancel. All fees are stated in US dollars unless otherwise specified.
You may upgrade, downgrade, or cancel your Subscription at any time. Changes take effect at the start of your next billing cycle. No refunds are provided for partial billing periods. We reserve the right to modify pricing with 30 days' prior notice.
Session limits stated on our Pricing page are approximate guides, not hard caps. If your usage consistently and materially exceeds the guide for your plan, we may recommend an upgrade. We will not suspend your service without prior notice.
You agree not to:
The Service, including all software, designs, text, graphics, logos, and the TribeMap name, is owned by TribeMap Ltd and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited licence to use the Service as described herein.
You retain ownership of all Content you submit to the Service. By submitting Content, you grant us a limited, non-exclusive, worldwide licence to process, store, and display your Content solely for the purpose of providing and improving the Service. We will not sell your Content to third parties.
If you provide suggestions, feedback, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free licence to use such feedback for any purpose without obligation to you.
The Service includes AI-powered features ("Advisors") that analyse data and provide strategic briefings, recommendations, and content suggestions. You acknowledge and agree that:
The Service collects and analyses visitor data from your connected websites and platforms. You represent and warrant that you have all necessary rights, consents, and legal bases to collect and share such data with us, including compliance with all applicable data protection laws (including the UK GDPR, EU GDPR, and CCPA).
For details on how we handle personal data, please see our Privacy Policy.
The Service may integrate with third-party platforms (e.g., advertising networks, social media, analytics providers). Your use of such integrations is subject to the respective third party's terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party services.
We aim to provide continuous access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will use reasonable efforts to provide advance notice of planned downtime.
To the maximum extent permitted by applicable law:
You agree to indemnify and hold harmless TribeMap Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Content, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your access to the Service at any time if you breach these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. You may request a copy of your data within 30 days of termination, after which we may delete it. Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, and Indemnification) shall survive.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. If you disagree with the changes, you should stop using the Service and cancel your Subscription.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws grant you additional rights.
If you have any questions about these Terms, please contact us at:
TribeMap Ltd
Email: hello@tribemap.ai